A range of regulatory and technological factors make liberalization proceed at different rates in different places. European utilities find their markets radically transformed.

Managers in thos sectors must abandon a vertically integrated mindset which is posing real risks, in particular in transfer pricing.

As for many commodities, innovative services will help deregulated activities keep their clients. In this area, the managers, ACES International, searches most, know how to develop Customer Statisfaction and market share to deter new entrants.

At the same time, Public Services and Governmental Agencies want to obtain major improvements in performance. It will take visionary and determined Top Management to bring this about.

Catherine Morin-Le Gelard is active in this continental Practice.